Welcome to Citizen Cooperative Society (referred to as “the Society,” “we,” “our,” or “us”). We value the trust of our members and are committed to maintaining the highest standards of privacy and security while handling personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://citizencooperative.in or interact with our cooperative services.
1. Information We Collect
We collect information only for lawful purposes connected to the functioning of the Society and its services for members. This may include:
a. Personal Information
- Full Name
- Address
- Contact Number
- Email Address
- Date of Birth
- Identification Documents (e.g., Aadhaar, PAN)
- Membership Number and Account Details
b. Non-Personal / Technical Information
- IP address and browser type
- Pages visited, time spent, and other usage statistics
- Cookies and similar technologies to improve the user experience
2. Purpose of Collecting Information
We collect and use member information strictly for cooperative-related activities, including:
- Verifying and processing membership applications
- Managing deposits, loans, and other financial services
- Providing doorstep and branch-based assistance
- Sending notifications and updates about schemes or policy changes
- Maintaining accurate member records as per the Bihar Co-operative Societies Act, 1996
- Complying with legal and regulatory obligations
3. Use and Sharing of Information
We do not sell, rent, or trade member information to any third party.
Information may be shared only under the following conditions:
- With authorized employees of the Society for service delivery
- With government authorities or regulators, as required by law
- With trusted partners or service providers (e.g., IT or data management firms) who operate under strict confidentiality agreements
All shared data is limited to what is necessary for the intended purpose.
4. Data Security
We employ appropriate administrative, technical, and physical safeguards to protect personal data from unauthorized access, loss, misuse, or alteration.
These include:
- Secure server infrastructure
- Data encryption and password protection
- Limited internal access based on job responsibilities
- Regular system audits and monitoring
However, while we strive to protect member data, no digital transmission can be guaranteed as 100% secure.
5. Member Rights
As a member, you have the right to:
- Access and review your personal data held by the Society
- Request correction or update of inaccurate information
- Withdraw consent for receiving non-essential communications
- Contact the Society for any privacy-related concerns
Requests can be made in writing to our office or through our contact form.
6. Cookies Policy
Our website uses cookies to enhance the browsing experience and analyze traffic patterns.
Cookies do not store personal information unless you choose to provide it. You can disable cookies through your browser settings, though some site functions may be affected.
7. Third-Party Links
8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal requirements or Society operations. The latest version will always be available on our website with the “Last Updated” date.
9. Contact Us
For any queries, requests, or concerns regarding this Privacy Policy, please contact:
Citizen Cooperative Society
Registered Office: Patna Division, Bihar
📧 Email: info@citizencooperative.in
☎️ Phone: 0612-2255447
🌐 Website: https://citizencooperative.in
